SHIPPING POLICY

Supplements can be shipped throughout Zimbabwe and South Africa.
If you’re trying to estimate when a package will be delivered, please note the following:
 We ship Monday through Friday, 6am-6pm, excluding holidays.
 Our deliveries occur Monday-Friday in Zimbabwe and South African deliveries occur Monday-
Saturday, excluding holidays.
 Assegai Nutrition does NOT deliver to PO Boxes.
 Shipping rates will be based upon delivery distance and weight of package being shipped.
 Final shipping costs will be stated before completion of checkout.
 Orders are shipped as quickly as possible, and in most cases, go out within 1-3 business days
after the order is placed.
 Credit card authorization and verification must be received prior to processing.
 International shipping cost does not include import fees, customs, duties or value added taxes
(VAT). All prices listed are in USD for Zimabwe and ZAR for South Africa.
SHIPPING CONFIRMATION EMAILS
We will send you a shipping confirmation email to the email address provided at the time the order was
placed. Please allow 1 business day for the carrier to update the tracking information.

 

Returns

 

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of
Sale. We reserve the right to change this Returns Policy at any time.

Clothing Returns Policy
We offer free Zimbabwe and South Africa returns on all clothing items purchased on
assegainutrition.com. Please ensure that when you receive an item that you take reasonable care of it
when trying it on and please ensure that any security seals or tags are still intact. You have 7 days from
the date of receiving your order to initiate a return. Please contact us through the account section of the
website so we can arrange your hassle free returns.

For the returns policy on all product excluding clothing, please see below.

Our Returns Policy is really simple
When you receive your item, you must check it as soon as possible following receipt and always before
use. Please ensure that a returns authorisation number is obtained before attempting to return any
items to us. Your right is to change your mind. We've all done it, ordered something and then realised
later that it is no longer needed. You have 7 days to return your order under our 7 day return period
policy, which starts on the day after you received the item. It's so simple, please follow the steps set out
below (please see the section headed 'Returns and Refunds') All items must be returned unused and in
the original packaging as they were in when received by you. Please ensure that when you receive an
item that you take reasonable care of it when trying it /inspecting it eg. please ensure that any security
seals or tags are still intact.

Wrong item received
We apologise if you have received the wrong item by mistake. This is not common and we want to
resolve this as quickly as possible for you.To receive a refund or a replacement, you must return the
item in the same condition you received it and within 7 days from the day on which you received the
item.

Damaged or faulty items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how
frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item
is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after

discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds
your statutory rights.

Item not received
We apologise if you have not received your item. This is not common and we want to resolve this as
quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not
received your item within 7 days from the day on which you received an email from us confirming that
the item had been dispatched.

What we'll do next
All products returned to us are checked by our Returns Department. If you are entitled to a refund then
we will refund the price of your item. Returns are usually processed within 7 working days of receipt of a
cancelled order, and at the latest within 30 days of receipt. We will refund the original credit/debit
card/PayPal account used to purchase the item.

Return of replacement goods
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order
in respect of the replacement product within 7 working days starting on the day after you received the
replacement item and receive a refund.

Cost of returning items
Please note that we can only refund the postage costs for returning an item where: we sent you the
wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement
item which you do not want to keep. We will not refund postage for items found to be in good working
order. Costs of posting the item back to you will depend on the item and will be communicated to you
after the testing process has been completed.

Complaints
If you are not satisfied with the way in which we have handled the return, replacement or repair of any
item, we apologise. We want to resolve the matter.

Please contact our customer service representatives on +27 63 422 4297/ +27 78 717 7621, at
info@assegainutrition.com or by post at Customer Services, Assegai Nutrition, 367 Pine Avenue,
Ferndale, Johannesburg 2194